After-sales support doesn’t usually fail. It just never stops.
Orders
to check.
Returns to explain.
Emails that need answering —
again.
Most of it isn’t difficult.
It’s just constant.
Every enquiry matters.
But not every enquiry needs a
person.
Yet people still spend their
time replying to the same questions,
checking the same information,
and repeating the same
explanations.
That pressure builds quietly.
And it costs more than most
businesses realise.
This
is where first-line support belongs.
Routine enquiries are handled
consistently.
Exceptions are escalated.
People stay responsible.
Not automation without
control.
Not a chatbot guessing
answers.
A support role, designed
properly.
An After-sales AI Support
Desk for UK businesses.
It operates as first-line
support, handling predictable enquiries based on your approved rules
and knowledge.
It responds calmly,
consistently, and within clear boundaries.
It does not replace your team.
It does not make judgement
calls.
It does not handle sensitive
or emotional cases alone.
When something needs
experience or discretion,
it is passed to a person —
immediately.
Work comes in.
Routine is handled.
Exceptions are escalated.
People remain accountable.
That’s it.
No complexity for your
customers.
No disruption to your
operation.
The kind of work that fills inboxes, but rarely needs senior attention.
When enquiry volume is
manageable, but time is limited.
First-line handling of routine
enquiries, trained on your FAQs and policies, with clear escalation
to your team.
When consistency starts to
matter.
Includes order and delivery
checks, returns and warranty handling, ticket creation, and usage
reporting.
When service quality affects
reputation.
Designed for businesses with
complex workflows, multiple channels, and higher expectations of
control and reliability.
When
standard packages aren’t the right fit.
Designed for organisations
with specific operational requirements,
non-standard workflows, or
higher integration expectations.
Scope, boundaries, and
responsibilities are defined upfront,
with cost and behaviour agreed
before implementation.
This is not an upgrade.
It is a different starting
point.
All packages operate within defined scope and usage boundaries. Costs remain predictable. Behaviour remains controlled.
UK businesses that:
This service is provided byENLIGHTEN CONSULTANCY UK COMPANY LIMITED.
We are a UK-registered consultancy focused on practical, controlled AI
for real business operations.
Our approach is deliberately conservative.
We prioritise reliability, accountability, and human oversight.
Built on long-standing software engineering practice
and applied experience delivering AI-supported services.
Technology should support people — not replace them.
ENLIGHTEN CONSULTANCY UK COMPANY LIMITED
Suite 6238, Unit 3A,
34–35 Hatton Garden
Holborn, London, EC1N 8DX
United Kingdom
Notes for demo: